Reviewed by Thermorite UK technical review
About 2 min read 304 words
Last reviewed 25 September 2026. This guide provides general information; a survey remains specific to the individual property.
Section 01
Photos are optional context, not proof of a cause
A clear photograph of the room, wall or exterior area that concerns you may help Thermorite understand what you have noticed before the first conversation. It does not diagnose a building issue or prove what is happening inside a cavity.
You can still request a survey without photographs, reports or original paperwork. Start with the concern and the postcode if that is all you have.
Section 02
Keep the images relevant and easy to understand
If you choose to attach photos, take a wider view to show the room or wall in context, followed by a closer view of the specific detail you want to discuss. A previous report connected with earlier cavity work can also be useful where available.
Avoid uploading financial, medical or other sensitive personal information. The request form accepts a small number of relevant PDF and image files for authorised follow-up.
Section 03
Describe what the photo does not show
A short note about the location, the concern and when you noticed it can make an optional image more useful. For example, explain whether a wall is external or whether a room feels colder than the rest of the home.
Thermorite still reviews the property details and discusses eligibility before any visit. The image supports the conversation; it does not replace a property-specific assessment.
Expert-reviewed guidance
Useful preparation begins with the questions you already have.
This guide provides general context. A survey remains the place to discuss what may be relevant at one particular property.
Start with a free survey
Keep exploring
Related guides
Continue with a closely related homeowner guide, or take the next practical step when you are ready.
What to collect before a survey
Read the wider checklist for useful optional property information.
Read the guideWhat happens after the request?
See why the postcode and property details are reviewed before a visit is discussed.
Read the guideStart a survey request
Attach optional relevant photos or reports after you share the concern and postcode.
Start hereUseful answers
Questions about this guide
The answers stay property-specific and explain where an inspection has limits.
Free cavity surveys within 80 miles of Spalding
Concerned about existing insulation? Start with a free cavity survey.
Tell Thermorite what you are noticing and share the property postcode. The team will review the details, confirm eligibility and contact you about a visit.